GSM Call Out Charges – 14th October 2016

At GSM Limited we will always endeavour to help whether you are an existing customer or not. In reference to certain types of installations our engineers are well versed with our own products.

We believe in transparency and have listed our charges for attending your premises or home. These are correct as at October 2016 and may be amended at any time or in relation to differing equipment situations.

As a local business we operate within a one hour range of our Head Office to ensure we can attend quickly and we may not be able to help if you are outside this radius. If you are looking at service requirements for a non-GSM installed Heat Pump or Solar Thermal system, please call us for more details of our service arrangements.

Existing Customer – Installation carried out By GSM Limited

Summary Details

  • One Hour Travel from Newent Head Office.
  • Not Warranty or Workmanship Related
  • Labour Only
  • Materials are additional as required
  • Rates are for One Hour
  • Additional Charges may apply for over One Hour

GSM cost


£95.00 plus VAT (20%) for One Hour on site

Additional Hourly Rate is £35.00 per hour


If you have had an installation carried out by a different supplier, GSM Limited will attempt to help you where possible and within our resource.

Non – Customer – Installation carried out by different supplier

Summary Details

  • One Hour Travel from Newent Head Office.
  • Materials are additional as required
  • An initial Assessment of Install maybe required before any works are carried out.
  • GSM Limited does not take ownership of installation and prior checks that customers have contacted previous installers will be ascertained.
  • Call Outs are subject to staff availability

GSM cost


£125.00 plus VAT (20%) for One Hour on site, which may just be an initial assessment of the equipment and installation to check quality adherence

Secondary visits are charged at £125.00 plus VAT (20%) and £45.00 per hour thereafter.

You can call us on 01531 – 828 782 or email us at

Please note that this is not a 24 hour 7 day a week service. Our Terms and Conditions will apply.

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GSM Limited